LIANZA Conference 2009 Tuesday, Nov 10 2009 

The Librarian as a bookseller: empowering the profession to take their knowledge to the reader presented by John McIntyre

John McIntyre began The Children’s Bookshop in Wellington in August 1992. A former primary school teacher in New Zealand and the UK, he saw the need for a dedicated children’s bookshop. John was a judge of the NZ Post Children’s Book Awards in 1998 and convener of judges in 1999. He reviews children’s books every fortnight on Nine to Noon with Kathryn Ryan on Radio NZ and is on the board of Booksellers NZ.

Here is a summary of what I got out of John’s presentation.

When you strip it down, libraries and bookshops are about sharing, sharing information and sharing a passion librarians and booksellers have. We need to like people, relate to people and have the ability to share our passion.

The three ‘C’s John works from when in his shop are communication, control (what happens in your libraries) and conversation (have some with your customers!). As Librarians we need to get out from behind our counters and talk to our customers more, find out who they are, what they want and do our best to provide it. Working from the angle of a salesperson, approach our public with the view to get “yes” replies rather than “no” replies. The reason for this, “yes” replies lead onto conversations. Ask your customer “Are you happy browsing”, not “Can I help you?” or ask “Are you finding what you are looking for?” not “Can I help you?”.

Libraries don’t promote themselves enough. Anything you do in your libraries write up an article yourself and get it delivered to your local newspaper for inclusion, the editor often has a wee gap that needs filling. Take it late in the afternoon to the local radio station as they have gaps they need to fill also. You will be surprised at how well this can work. Offer to do a regular slot of bookreivews that a staff member reads live on air, this is the best kind of advertising you can get and if you do it free of charge for them, during difficult economic times your slot isn’t looked at first for cutting as it is costing them nothing. John has been doing this for seven years himself and said he couldn’t buy that kind of publicity.

A way to help increase issue statistics (if you need to do this) is to put a book in your customers hand. A person is 40% more likely to take an item if they physically have it in their hand.

Stop stressing about what our clients read, especially the children/young adults. There is literacy and literature, it is our role to get literacy first, then guide into literature.

Angela

LIANZA Conference 2009 Tuesday, Nov 10 2009 

On arrival in Christchurch I made my way to Victoria Square where conference attendees were gathering for the Powhiri. What an experience. The call of the putatara (shell trumpet), silence, the karanga and reply, silence, speakers, the waiata and traditional hariru (pressing of noses) – I felt privileged to be part of it all.

The conference theme he tangata, he tangata, he tangata aimed to recognize those who have gone before us, those who surround us at the moment and those who will lead us into the future. Underpinning the theme he tangata, he tangata, he tangata is the understanding that we will acknowledge the past, embrace the present and advance the future.

Here is a summary of one session I particularly enjoyed.

Tim Spalding: Social Cataloguing – What is it, and what it means for Libraries
LibraryThing was created by Tim Spalding. Tim started it as a pet project, to catalogue his own library and for academic and bibliophile friends. He had no idea it would explode like it did.

How LibraryThing Works
LibraryThing is really two sites in one.

First, it is a powerful tool to catalogue your personal library. Users add books to their catalogue by entering titles, authors, or ISBNs (International Standard Book Numbers). LibraryThing then searches the Library of Congress, all five national Amazon sites, and over 690 world libraries, and returns with precise book data. Users can then edit the books in their catalogue, tag their books with their own subjects (LibraryThing is careful not to suggest tags to use instead providing recommendation lists), and use the Library of Congress (LC) and Dewey Decimal (DDC) systems to organize their collections. Fantastic for local collections!

LibraryThing is also an amazing social space, connecting people with similar libraries. LibraryThing tries to entertain; it makes book recommendations based on the collective intelligence of the other libraries of what you won’t like to read. You can put on your own reveiws, read other peoples reviews and use ‘real terms’ for ‘real people’ rather than use an LC subject heading. An example Tim gave was the use of LC heading Neuromancer, in LC LibraryThing users put Cyberpunk. LC uses headings such as Love stories – what is that exactly, this is a heading hard to maintain and what of it’s relevance?

So what does social cataloguing mean for Libraries?
Is it the end of cataloguing – no. Tim defends the need and value of structured metadata but states that shouldn’t be all we have. Social cataloguing will become increasingly central to library systems data.
The physical library was human (waving through the card catalogue) then came the first wave of technology which dehumanised it. Social cataloguing can rehumanise the library and everyone can help.

Tim states before libraries get excited about joining the world of web2.0 they need to join the world of web1.0. Often you can’t link to library catalogue records; they’re all session-based. Why? People need to be able to bookmark and share. Go with the grain of the internet, not against it. Libraries Tim believes are going the wrong way. LibraryThing gets twice as much traffic as WorldCat. He asks us to trust people, put our books online and risk people might find the “wrong thing” or tag it the “wrong way”.

This is an opportunity to reinvigorate library technology; to reconsider some LIS thinking and improve systems. A chance to embrace the best traditions of librarianship: radial openness, public spirit, focus, connection. Open source products are needed. Face it guys – People can’t find your books on your library catalogues but they can on Google.

As a cataloguer I found Tim’s session very thought provoking and had to agree with most (not all) of what he was saying.

For me conference wasn’t only about attending informative sessions, being inspired buy what others are achieving and wanting to do more for the customers at my library. It was also a time for me to remember why I am working in libraries, what I love about libraries. It was a chance for me to meet some wonderful people and catch up with old friends.

I wish to thank CatSIG for providing me the opportunity to attend conference and recommend to others to apply in the future as the benefits are numerous.

Angela

Nelson/Tasman/Marlborough librarians Group Xmas get together Monday, Nov 9 2009 

You are invited

Nelson/ Tasman/ Marlborough Librarians Group Christmas get-together

When: Thursday 3 December – 6pm

Where: Activity Room, Elma Turner Library

What: Pizzas, nibbles, desert… and drink

Cost: $12 per head (pay on the night)

RSVP to Nicola Harwood (Nicola.harwood@ncc.govt.nz) by Tuesday 1 December (definite numbers needed for catering purposes)

Please indicate if you have special dietary requirements

Aoraki Librarians Newlsetter Thursday, Nov 5 2009 

Hi, the October/November edition of the Aoraki Librarians Newsletter is now available from the LIANZA website:
or
http://www.lianza.org.nz/about/profile/regions/aoraki/files/Aoraki_Newsletter_October_2009.pdf

Louise

Musical Story Telling Wednesday, Nov 4 2009 

levity october 2009

Levitiy in action with the frog song

Levity entertained children and adults alike with his original songs and stories. He recently won an award for best children’s song “Little Blue” in Australasia. TV NZ was there to film his session.
Levity will be on Channel 6 (That’s TV NZ’s digital channel) arts programme “The Gravy” in mid January. This programme looks at the work of 3 NZ artists and in Levity’s episode it will be about artists who work with children.”
So if you can access the digital channel have a look!
Doris

Media Conference Feedback Tuesday, Nov 3 2009 

In Media Conference 28th September- 02nd October 2009

Lecture: The Future of media Studies (Media Studies 2.0)
After the Powphiri and lunch we have our first keynote speaker: Ben Goldsmith. Ben is a senior researcher and Lecturer at AFTRS (AUS). He has also authored or co-authored four books, including ‘The Film Studio’.

Today Ben’s emphasis is on the future of Media Studies. In particular considering Media Studies 2.0. In the classroom now there is a shift from ‘sit back and be told’ to a ‘making and doing culture’. Because of the internet we are now seeing user generated media and so people and then in turn students are learning to be more critical. Many Media professionals/film makers are using this new participatory culture to make films and media products. One e.g. could be ‘Snakes on a Plane’. As well as series with Baz Luhrman, entitled ‘set to Screen’ in which viewers could participate in the production of ‘Australia’.

Twitter – the power of Twitter is phenomenal with celebrities now even hiring people to tweet for them. Corporations also use Twitter.

A lot of the lecture was mostly relevant to the future of Media Studies and how the internet is changing this already evolving subject.

Workshop: Media Ethics with Colin Peacock from Media Watch

This was an interesting workshop based around case studies.
The main media principles are:
• Don’t plagiarise
• Don’t put people in harms way
• Don’t exploit people, especially vulnerable people.
• Don’t deceive people or audiences knowingly – for e.g. when a journalist says “they will not comment” or “they will not appear on TV” can have negative implications, can make them appear ‘guilty’.

There are various regulatory bodies including the BSA and Press council. It is interesting to hear how many staff there is at these organisations. For instance at the BSA there are only 4 staff who make the decisions about the various complaints they receive. The press council have 11 staff.

The BSA have 11 standards
Grounds for a Formal Complaint (from www.bsa.govt.nz)
Formal complaints allege that the broadcaster has failed in its responsibility to maintain one or more of the broadcasting standards set out in Standards 1 to 11 below.
Standard 1: Good Taste and Decency
Standard 2: Law and Order
Standard 3: Privacy
Standard 4: Controversial Issues – Viewpoints
Standard 5: Accuracy
Standard 6: Fairness
Standard 7: Discrimination and Denigration
Standard 8: Responsible Programming
Standard 9: Children’s Interests
Standard 10: Violence
Standard 11: Liquor
The below link should take you directly to You Tube where you can watch extracts from the South Park episode entitled: ‘Bloody Mary’. When this episode was aired, all but 1 of the standards (standard 11) was sited in the various complaints to the BSA.

http://www.youtube.com/results?search_query=bloody+mary+south+park&search_type=&aq=f.com

Lecture: Measuring Audiences with Stuart Jamieson from Nielson

Technology drives change. Technology has become more affordable, there is more choice. We now see this “anytime, anywhere” consumption due to new technology and in particular the internet.

1 in 4 households in NZ now have wireless
65% of homes now have broadband.

The speed of internet in NZ is still very slow compared to other countries.
We have a lot more choice in the way we choose to consume media. Mobility has become a popular choice with people preferring laptops and wireless so they can move around from room to room, we are now multi-taskers.

With all these changes TVNZ do not have a long term plan. They are not just thinking about TV but now about their content on mobile phones and the internet. TVNZ do not know how they will make money in the future. Like the music industry, a lot of money is spent on producing content, only then to see it provided free in the internet. The music industry is in disarray and the TV and movie industry does not want to go the same way.

CGM: we now have this Consumer generated media. With You Tube being the main facilitator of this.

Companies are increasingly tapping into this. For e.g. Yellow.com, now trying to top the popularity of the tree house ads needing a new idea, so left it with the public to come up with one and so now we are watching one man’s mission to create a yellow ‘tasting’ chocolate.

Tivo will change the way we watch TV. In US Tivo has internet capabilities also. However NZ Tivo will not have this, but the TV’s we buy will generally have internet capabilities.

Recession: the recession has meant that Sky has had an exceptionally good year, with more people opting for Sky and Sky box office.

There is now a lot of pressure on print media, with the internet being the first place a lot of people go to hear news. When Michael Jackson died Google went offline, as it automatically thought it was being high jacked. Google shuts down when the same word/phrase is entered so many times.

Magazine buying has really suffered due to the recession. People are not buying them as much.

Radio: Radio is having the toughest time. NZ has more radio stations per capita then anywhere else in the world. There are 56 commercial radio stations in Auckland, but we only have 2 radio owners.

How do we measure Audiences?

TV – through a meter panel. However this does not measure enjoyment/level of interest. 500 households nationwide have a panel.

Magazines and Newspapers – Through looking at readership and face to face surveys. This involves speaking to 12,000 people aged 10plus. They are shown a mast head of the magazine and asked questions about it.

Top 10 Magazines for 2008
Copies sold
NZ Woman’s Weekly 863,000
Woman’s Day 805,000
TV Guide 726,000
Australian Woman’s Weekly 632,000

NZ Herald – NZ’s Best selling newspaper 590,000
NZ House and Garden 573,000
NZ Hunting and Fishing
(lowest amount of sales for a NZ magazine) 380,000

Radio – through a diary survey. This is for 7 days.

Internet – through site census, panel and ISP logs

Top Commercial Websites
Average Daily numbers:
Trade Me 515,522
Yahoo Xtra 358,000

Activities on internet in last 4 weeks:

Social networking sites 33.4%
(including: Facebook, Twitter, Bebo, and Myspace)

YouTube 28.6%
Read a Blog 16.8%
Upload ciontent to the web 14.7%
Workshop: Video Gaming

This workshop discussed the possibility of using video games as texts which can be analysed in Media studies. Also discussed were all the technical advancements. Some popular activities now include:

Modding: Lot’s of games now have this built in to the game. This is where you take an existing game play and modify it

Mission maker is software made by an educational company, which can be used to produce your own game.

Machinima: This is when people capture video game footage and then add their own dialogue etc. One e.g. may be when a music video is produced using elements from a video game.

Workshop: Digital TV in NZ with Eric Kearley

In UK more money is spent on online advertising then on TV advertising. This is a big milestone and the first big market where this has happened.

Online advertising has gone up 15-20% in NZ. Prime time advertising is still very valuable.

Eric stated that nobody in TV can have a real long term plan, due to the internet.

Eric set up TV 6 and 7. These channels are funded by the government and are intended to give NZ’s certain content, to make TVNZ a multi-channel company, which will diversify its revenue.

TV 6 reaches a million in a month
TV 7 around ½ a million a month.

These channels also commission their own content. This gives niche audiences what they want.

By the end of the year all TV’s will have internet capabilities. This is a massive development. The final conversion between TV’s and laptops

Eric sees 2 major changes happening in NZ: firstly faster internet speeds and secondly better memory or storage capabilities in the home. Eric believes there will be more change in the next 3 yrs then there has been in the last 10!

There was a great deal covered in this conference it was well worth the visit. This really is only a succinct version of my notes.
Chrissy

Conference Report: Customer Eductaion: what is the point? Monday, Oct 26 2009 

Customer Education – What is the Point?
Kim Clayton and Rebecca Waechter
Wellington City Libraries.

This well presented paper raised some important issues for us. Wellington Public Library recently reviewed their current Customer Education programme. They consulted nearly a 1000 customers and came up with some interesting results leading them to question assumptions and review their current procedures. They wanted to find out what their customers needed, when they needed it and how they wanted to receive it.

• Are traditional methods of customer education working?
• Do you need a training room?
• If the point of customer education is the customer then where are they?

What they found was:
• Customers do not want group sessions
• They want a librarian to help them one-on-one
• They have a strong point of need – now

The information gathered gave them a new starting point and lead them to:

Point of Need – When do customers want help and information?
Point of difference – Where staff make the difference and confidence is key
Point of Sale – Sell the library in 15 seconds or 15 minutes
The Way Forward – finding a new ‘tipping point’ for customer education, how to reach further and wider to customers with effective use of existing resources?

How to achieve this and make the best use of staff time?
• Staff confidence
Important that staff are confident to deal with the “point of call question” – so they ran a “Database of the fortnight” – with 3-4 questions on a specific database looking at content and access. There was a lot of positive feedback from staff. The questions have become a resource for the future.

• How to meet the customers needs?
They made some business card size cards with the vital information on a particular database. Staff could write extra information on the back.

• Mini Expos
They held one-to-one demonstrations at high peak times in a high location.

• Outreach
Getting out of the library – making different connections – organised sessions with different groups at their place e.g. Probus, ANGO (Association on non Government Organisation Aotearoa)

I found this presentation to be the most useful session I attended. Although I still think there is a need for a teaching room, the above ideas will be taken into account when we plan our User Education programme.

Cathy

Erebus plane crash resource Friday, Oct 23 2009 

28 November, 1979 marks the 30th anniversary of the Mt Erebus plane crash in Antarctica. A memorial is being unveiled in Auckland today– see story here. We’ll no doubt soon be getting students looking for help with homework relating to the accident, so thought it might be a good time to mention a comprehensive new website dedicated to the accident which was set up earlier this year. It includes audio/visual material and a School Resources section: THE EREBUS STORY :THE LOSS OF TE901

Anne M

CPD, BOKs, ProfReg Revalidation and other LIANZA Professional development lingo Thursday, Oct 22 2009 

Hi, I have had a few people ask me about Continuing Professional Development and the Professional Registration Revalidation process.

LIANZA have a ‘Continuing professional Development Wheel’ on the webpage. http://www.lianza.org.nz/development/CPD/index.html
If you click on a ‘petal’ on the wheel such as ‘Indigenous knowledge paradigms’ you will get a definition of that body of knowledge and examples of the types of professional development you can do to meet the BOK requirements.

You should also get a list of all the upcoming workshops and courses being offered in that area of knowledge. If you think there are some CPD gaps in our region (such as Indigenous knowledge paradigms) you need to contact LIANZA and let them know that you’d like to see training in that BOK in our region. They won’t necessarily hold a course in that topic, but they may be able to assist us to fill the gap in some other way.

The person to contact is:
Maree Kibblewhite
Professional Development Manager
maree@lianza.org.nz
www.lianza.org.nz

Or email me and I will pass the information on to Maree.

Thanks,
Louise

Digitally Chinese Saturday, Oct 17 2009 

Digitally Chinese
Auckland Public Libraries & NZ Chinese Association Auckland

http://chinesecommunity.org.nz/

At the LIANZA conference in Christchurch I attended the Digitally Chinese presentation. Please have a read below, or better yet have a look at their website. It was a great presentation and their website or kete is a good example of what we can do with our kete next year!

What is it? (In their own words)
The Chinese Digital Community is a community website jointly produced by the NZ Chinese Association and Auckland City Libraries. ‘The website contains historical and contemporary information, articles, images, audio, video, documents and web links about New Zealand’s Chinese community, anyone and everyone can be part of this online community and contribute to the website’.

It was built as a storage facility to preserve the heritage of New Zealand’s Chinese people, and it is hoped that the website will grow to become a rich Chinese resource, and in turn a useful research tool for family history enthusiasts.
All information entered onto the website will be safely stored for future generations by Auckland City Libraries.

Some of the ‘eggs’ featured in the kete are:

Clubs and organisations
Social Life and customs
Arts and culture
Sport and recreation
Local history
Family stories
Architecture
Digitised Chinese Language Journals
Online exhibition
(such as Archive NZ images)

Can you use it as a private repository?
You can put items into the kete that only you or people you designate can view (they go to a private locked area) as well as posting images and articles that any member of the public can view.

As well as containing information and images provided by the public, the kete also contains links to Auckland City Libraries’ catalogues and websites that library staff have selected for various topics.

Web 2.0 tools
The kete has RSS feeds so you know when new items are added to the kete. It has Google maps so you can locate cemetery plots or specific places mentioned in the stories. There are also social networking tools such as the places for discussion.

The Chinese Digital Community was inspired by Kete Horowhenua. ‘Kete Horowhenua is a knowledge basket of images, audio, video and documents which are collected and catalogued by the community’ http://horowhenua.kete.net.nz/

How can we use this project for our own libraries?
Tasman District Libraries are soon to get our own kete and we can use the Chinese Digital Community model as inspiration. It would be good if we could do a similar project with the local German communities as a spring board for our kete. There is certainly a lot of useful material out in our communities.

Louise

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